Kings Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 7 quality statements in the responsive key question and found areas of good practice. People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them being excluded from receiving care and support they were entitled to.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People experienced person-centred care and support from a staff team who knew them well. People and people who are important to them, where appropriate, were involved with decision making regarding their care and support to ensure people received person centred care.

The management team told us they work closely with people and their families when completing care plans to ensure they know and are aware their records reflective peoples need, preferences, likes and choices.

We observed people being supported by staff who understood their needs and how to deliver care in line with people’s preferences. For example, some people wanted to stay in their bedroom and have their meals. Staff were aware of who these people were and ensured their choices were met.

People were provided with the opportunity to have joined up care. For example, people were offered the flu and covid vaccine by health professionals. People had told us their health and well-being had improved during their respite stays for them to go back to living at home.

The management team told us they had a good working relationship with the community professionals such as pharmacy, community nursing team and dietician to ensure they had good joined up care for people.

We did not receive any feedback from partner regarding this quality statement.

The management team had a clear and effective process in place to ensure people could receive joined up and flexible support. People had received care and support that met their assessed needs from services that were co-ordinated and responsive. For example, during our visit the district nurse visited a person requiring support with their skin integrity.

People and relatives felt they were provided with information and advice that was accessible and accurate in a way they could understand. People felt the staff team were approachable and could ask for information and this would be provided.

Staff understood the importance of ensuing information was up to date and accurate regarding people’s care and support needs. The staff team were aware of how to communicate with people to ensure communication was effective.

Communication care plans were in place and completed regarding people’s communication needs and preferences to ensure staff had clear guidance and information to follow.

People felt listen to and felt confident if they did raise any concerns these would be listen to and acted upon. Relatives also told us they felt listened to and involved with their loved one’s care.

Staff told us they had regular meetings and had the opportunity to feedback any concerns or queries at any time. They said the management team were approachable, listened and acted upon their concerns.

The management team had systems and processes to ensure people were listened to and involved with their care. For example, a quality assurance survey was carried out with people and relatives. There was also a committee meeting carried out by people which allowed them to raise any concerns or risks.

People were supported to access healthcare services when needed. We found people received their care and support when they needed this. They received their care and support in line with their stated preferences.

The management team told us the home was purpose built and we found it to be accessible for all people to ensure they were not excluded.

We did not receive any feedback from partner regarding this quality statement.

Processes were in place to ensure people could access the care and support they needed. The management team undertook assessments, monitoring and reviews of people’s care needs and used this information to plan care and support in line with people’s preferences.

People had access to health professionals as and when needed. For example, the GP, district nurse, or dietician if needed. People did not raise any concerns with health professionals not being contacted in a timely manner.

The management team understood people’s needs and how to support them to access health and social care support if needed. Staff told us they had received training on people’s unique health conditions. This meant they could recognise changes in the person’s health so that they could support appropriately.

Staff had completed training in equality, diversity, and inclusion to ensure they had the skills to treat people well and provide people with equal opportunities regardless of their protected characteristics. People’s needs and identity were recorded in their care plans. Staff were given guidance on how to support the person’s needs to ensure positive outcomes. People’s communication needs were recorded in their care plans. This gave staff the resources to communicate with people and understand their needs and wishes. Records were kept of when health professionals visited, and what advice they gave people. Staff then ensured this gave people positive outcomes. Staff had clear communication between different working shifts ensuring that changes in people’s needs were communicated to the whole staff team.

People had the opportunity to discuss their wishes and preferences for end-of-life care to ensure they can make informed decisions regarding their care and support.

During our visit there was no one requiring end of life care. Staff had completed end of life training. The management team told us peoples wishes are discussed during the care planning stage and this can be reviewed at any time.

The provider had a process in place to ensure that people can have a personalised care plan in place for their future planning. The providers quality assurance audit demonstrated that when people reached end of life care they would ensure people had a comfortable, dignified and pain free death. Family would be invited to stay with their loved ones for as long as they wanted.