24 February 2016
During a routine inspection
At the time of our inspection there were 16 people living in the home.
The home required a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The home had a registered manager who had been in post for several years.
We found that staff levels were not adequate and have made a requirement about this.
The home operated safe recruitment practices and staff had been trained in safeguarding procedures and able to tell us how to contact someone if they were concerned about abuse.
The home had been maintained well and had the required certification to say that such things as gas and electrical installations were safe and that fire safety had been checked.
Staff had been trained to do their job. The home followed the appropriate guidelines in relation to the Mental Capacity Act 2005 and the associated Deprivation of Liberty Safeguards.
We found that the food was tasty and nutritious. We observed that staff were caring and knowledgeable about people and their needs. They delivered person centred care in a dignified way and respect people's privacy.
The management was seen to be open and transparent and the provider was accountable. Plans were in place to further improve the service and healthcare partners told us that the service and they worked well together.