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Archived: Grace House Outreach Care

Overall: Good read more about inspection ratings

110 Nether Street, Finchley, London, N12 8EY (020) 8445 5628

Provided and run by:
The Christian Care Trust

Latest inspection summary

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Background to this inspection

Updated 17 November 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector and Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. They supported the inspection by making telephone calls to people who use the service and their families for feedback.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 30 September and ended on 12 October 2020. We visited the office location on 30 September.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

We spoke with one person who used the service and one relative of a person who previously used the service prior to moving into Grace House about their experience of the care provided. We spoke with six members of staff including the registered manager, care manager and care workers.

We reviewed a range of records. This included two people’s care records and a staff rota. We looked at three staff files in relation to recruitment, training and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 17 November 2020

About the service

Grace House Outreach Care is a domiciliary care agency providing personal care to people living in their own homes. Two people were receiving care at the time of the inspection.

People’s experience of using this service and what we found

We received positive feedback from people and their families on the quality of the care they received. We were told that the staff and management team were caring, professional and delivered care the way people wanted.

Risks to safety had been assessed and measures were in place to reduce risk. Care plan were person centred and gave staff guidance on how to support people as per their care preferences.

Staff were safely recruited. People told us staff were appropriately trained and skilled.

We were told that the management team were responsive and accommodating.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Grace House Outreach Care is run by the Christian Care Trust, who also operate a residential care home called Grace House. We inspected Grace House on the 30 September 2020 and this service was also inspected at the same time.

This inspection was a focused inspection. This report only covers our findings in relation to the Key Questions Safe and Well-led. The overall rating has remained Good. This is based on our findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Grace House Outreach Care on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service. If we receive any concerning information we may inspect.