We carried out a review of the data available to us about Gold Crown Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gold Crown Care Services Limited, you can give feedback on this service.
People’s experience of using this service:
People were treated to consistently safe care. The provider ensured people received their care as planned and people’s preferences for regular staff to meet their needs was always considered. There were enough staff to keep people safe and meet their needs.
People were always treated with kindness and compassion and staff communicated with them sensitively. Staff paid particular attention to promoting people’s dignity and enabling people to be as independent as possible.
The culture of the service was positive, and person centred. People were at the heart of the service.
People's needs and individual preferences were documented in support plans that were comprehensive. Reviews of people’s care and support were routinely carried out.
Risks to people were assessed and mitigated. Systems and processes safeguarded people from abuse.
People were protected by the prevention and control of infection and their medicines were managed safely. People were supported to eat and drink.
People knew how to make complaints. Managers were available for people and staff to contact them at any time.
Staff were well trained and had regular supervision. Staff told us they felt supported. New staff were recruited using safe procedures and were supported with an induction to the service.
Staff worked well together, and they shared information when necessary and people’s confidentiality was respected.
The service met the characteristics for a rating of “good” in all five of the key questions. Therefore, our overall rating for the service after this inspection was “good”.
Rating at last inspection: GOOD (Report published 01 November 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Gold Crown Care Service Limited is a domiciliary care service providing personal care to people living in their own homes. The office is based in Leicester and the service supports people living in Leicester and surrounding areas. At the time of our inspection there were eight people using the service. The service was able to support a range of complex health conditions in addition to people living with dementia and mental health needs.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe with staff and the care they received. People were kept safe from the risk of harm. Staff knew how to recognise signs of abuse and how to raise concerns. People had risk assessments which identified the risks people may be exposed to. Assessments did not always include the action staff needed to take to reduce the risk of harm in the first instance.
People were supported by the number of staff identified as necessary in their care plans to keep them safe. There were robust recruitment and induction processes in place to ensure new staff were safe and suitable to support people.
Staff had the skills and knowledge to provide care in accordance with best practice. People confirmed they had consistent staff who stayed for the full length of time allocated and arrived on time.
The registered manager and staff had a good understanding about how the service was required to uphold the principles of the Mental Capacity Act 2005. Staff sought people's consent before providing care and the registered manager supported people to make choices and decisions about their care.
People were supported to maintain their health and well-being. Staff liaised with specialist health professionals to enable people to manage their complex health conditions.
Feedback from people and their relatives showed that staff and the registered manager were friendly, open, caring and diligent. People and their relatives trusted staff and valued the support they provided.
People's care plans were person centred, detailed and written in a way that described their individual care and support needs in detail. This meant that everyone involved in their care was clear about how people were to be supported and their personal objectives were met. There were regularly evaluated , reviewed and updated. People and their relatives were actively involved in deciding how they wanted their care and support to be provided.
People told us they were aware of how to raise concerns. People and their relatives were confident that any concerns would be responded to by the registered manager and provider.
People were confident in how the service was led and the abilities of the management team. There were systems in place to assess and monitor the quality of the service. These included checks on staff delivering care and reviews of people's care. The provider and registered manager were committed to providing quality care to people.
People and their relatives felt they were listened to and were given opportunities to share their views and opinions about the quality of the service they received through surveys, reviews, home visits and telephone calls.