29 March 2018
During a routine inspection
At our last inspection on 7 and 8 January 2016 we rated the service Good overall but required improvement in effective. At this inspection on 28 March 2018 the service is rated Good in all key question areas, therefore the overall rating of the service remained Good. The service demonstrated that they continued to improve and to meet the regulations and fundamental standards. The service had improved on the support they provided staff through regular supervisions and appraisals.
Staff knew of their responsibility to safeguards people in their care and told us they would report to their manager. Risks to people had been assessed, identified and had appropriate management plans in place. There were enough staff available to support people’s needs and the provider had safe recruitment practices in place. People were supported to take their medicines as prescribed by healthcare professionals. Staff followed appropriate infection control practices to prevent the spread of infection. There were effective systems in place to manage accidents and incidents and prevent them from happening again.
Before people used the service their needs were assessed to ensure they would be met. Staff were supported through induction, training, supervision and appraisals to deliver an effective service. People were supported to have adequate amounts of food and drink for their wellbeing. The Staff teams worked well within and outside the organisation and supported people to access healthcare services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service do support this practice.
People told us they were happy using the service. People and their relatives where appropriate were consulted about their care and support needs. People’s privacy and dignity were respected and their independence promoted. Staff understood the need to promote equality and diversity and support people without any discrimination.
Each person had a care and support plan in place which was available in formats that met their needs. People were supported with various activities that stimulated them. People told us they would report to staff or the registered manager if they were unhappy.
The provider had systems to monitor the quality of the service including, audits. People’s views were sought through surveys, residents meetings and staff meetings and the feedbacks were used to improve on the service delivery. Staff team worked well with health and social care professionals to deliver an effective service.