Portsdown View

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us they were very happy with the staff who were kind, thoughtful and caring. Comments included, “I think they [staff[ are amazing. They are all so helpful and friendly,” and “Staff are very kind all the time and do small things like make sure my cup is refilled,” and “They have a caring attitude, it’s not just a job. They are passionate about it.” Another person told us, “This place is one in a million, The care is good and the staff are very friendly.” Staff cared about the people they supported and took time to get to know them, their wishes and their preferences for their care. Staff spoke about people with affection and empathy.

This service scored 15 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were very happy with the staff who were kind, thoughtful and caring. People also said staff treated them with respect and dignity. Comments included, “I think they are amazing. All staff are so friendly and helpful” and “Staff are very kind all the time,” and “The staff are exceptional. They have a caring attitude, it’s not just a job to them. They are passionate about it.”

Staff clearly cared about the people they supported and took time to get to know them and their wishes and preferences for their care. They spoke about people with affection and empathy. One staff member told us, “Sometimes you’re the only face they see, so I always come in with a smile.” Another staff member said, “I am doing this because I was bought up to be caring and it’s in my nature to do this job.” Other comments included, “Sometimes they just want to see a smiley face and talk, it’s not always about hands on care” and “I just want to give them the best possible life they can have”. Staff understood the importance of protecting people's dignity and being respectful. For example, being mindful when providing personal care to keep people covered as much as possible.

A health care professional who had been involved in supporting the home with improvements told us they had nothing but praise for the staff who were helpful, open and welcoming. They had a good relationship with staff at the home and had no concerns.

We consistently observed staff being friendly and caring. Although very busy, staff were bubbly and chatty with people they supported. They were tuned in to peoples’ behaviour and mood and noticed when they might be unhappy or needed some help. They prioritised people over other tasks.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.