27 March 2019
During a routine inspection
People’s experience of using this service:
People at the service were kept safe, staff understood their safeguarding responsibilities and knew how to identify abuse. Relevant risk assessments had been completed. Medicines were well managed and people received their medicines as prescribed. People lived in an environment that was maintained well and health and safety checks were completed on a regular basis. Systems and processes were in place to report and review incidents and complaints.
The care service was being developed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported with dietary needs and were involved in menu planning. People’s health was monitored and people had access to health services
People were supported effectively by knowledgeable staff who had been well trained.. Staff were also supported by a management team who were experienced and knowledgeable. A complaints procedure was in place.
People were treated with dignity and respect by caring staff. People were supported to communicate in a way that helped them as the service provided information in easy read format.
Whilst there was nobody at the end of their lives at the time of inspection. We have made a recommendation about end of life planning.
The service was effectively managed by a registered manager with support from a house manager. The service was currently being sold to a new provider, staff reported communication about these changes had been excellent.
More information is in the detailed findings below.
Rating at last inspection: Good (report published 15 September 2016).
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.