7 June 2022
During an inspection looking at part of the service
Lyncroft Care Home is a two-storey adapted residential care home. People have access to communal areas including accessible gardens and outside facilities. The service provides support for up to 53 people, including to younger adults and older people, some of whom lived with dementia. At the time of our inspection there were 47 people using the service.
People’s experience of using this service and what we found
Staff knew how to recognise signs of harm, and to whom they could report these when needed, such as the registered manager or the local safeguarding authority. All those people and relatives we spoke with felt people were kept safe.
Risks were identified and managed well which helped keep people safe. Trained and competent staff administered and managed people's medicines safely, and as prescribed. Enough suitably skilled staff had been safely recruited. The service and the staff team took on board learning when things went wrong and staff followed infection prevention and control guidance and good practise.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Following incidents reported to us in March 2022 there had been a change of registered manager. The provider investigated incidents and took appropriate actions.
Monitoring and oversight of the service was effective in identifying and driving improvements. The current registered manager led by example and had fostered an open and honest staff team culture. They understood their responsibilities to report incidents to the Care Quality Commission (CQC). Staff received appropriate support to provide people with good quality and safe care.
People, relatives and staff had a say in how the service was provided. The provider worked well with other organisations, to provide people with joined up care.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was Good, published on 15 January 2019.
Why we inspected
The inspection was prompted in part by notification of a number of specific incidents, following which some people using the service were not safeguarded from harm. These incidents are subject to a criminal investigation. As a result, this inspection did not examine the circumstances of the incidents. The information CQC received about the incidents indicated concerns about the management of Lyncroft Care Home. This inspection examined those risks.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe and Well-led question sections of this full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.