30 May 2023
During an inspection looking at part of the service
Stapleton House is a care home that provides nursing and personal care to a maximum of 45 older people, some of whom are living with dementia. At the time of inspection, there were 42 people using the service.
People’s experience of using this service and what we found
People and their relatives were very positive about the care provided. People felt safe and that staff had the skills to support them. Relatives provided positive examples of how staff had helped improve people’s lives since moving to the home.
Staff were safely recruited and received an induction followed by training from the provider. Training was monitored and staff were supported with regular meetings and supervisions.
Staffing capacity was enough to meet service user’s needs.
People and relatives were involved in every stage of care planning. Systems and records were in place to ensure people received person-centred, safe care.
The registered manager had an effective quality assurance system in place. Regular audits and checks were done. These were used to identify relevant action and lessons learnt. People, relatives, staff and professionals had opportunities to provide feedback about the care provided at the home.
Staff ensured people living in the service were happy with the environment and found ways to promote their independence; their passions and interests were maintained wherever possible.
The service was following safe infection prevention and control procedures.
Medicines were managed safely. Risks to people were assessed and action taken to reduce the chances of them occurring. The registered manager acted on feedback immediately. People were safeguarded from abuse.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (16 December 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.