12 February 2013
During a routine inspection
People said in the feedback back forms that they said that they had been given enough information. They felt that this allowed them to make a decision about the procedure and their treatment. One person had written, 'The information given was detailed and clear.' Another person commented, 'Staff were sympathetic, and very clear.'
There were safeguarding procedures in place and staff received regular training. There was a complaints system and people had access to the complaints procedure.