16 September 2013
During a routine inspection
We saw that care plans had been written and regularly reviewed based on people's individual assessments of their needs and contained detailed information. We saw evidence of monitoring and regular evaluations of the support that was provided, together with involvement and liaison with relatives and various health professionals, to ensure they were kept informed of changes in people's conditions when necessary.
Staff told us that they received the training required to carry out their roles well, and that they felt well supported by the management team and other staff. We noted that the manager had implemented regular audits across various areas of the service, to ensure that any issues of concern could be quickly addressed. We found that the provider had implemented ways to gather feedback on the service from people, as well as informal discussions with people about how to improve the service.