7 March 2014
During a routine inspection
We looked at the care records for seven people and found that the assessment and care planning system was thorough and comprehensive. It gave clear guidance to staff about how to deliver care safely and effectively. People's individual preferences and wishes were recorded in their care plan.
The agency had a copy of the inter-agency safeguarding procedures and the staff knew who to contact if safeguarding issues were raised. Staff understood the provider's safeguarding procedures and understood their individual responsibilities to report concerns.
The service had a complaints policy and procedure that told people what they should do if they wished to make a complaint. The registered manager told us that they had received no complaints for 2014 up to the date of this inspection.
We saw compliments and testimonials provided by people who use the service such as, 'Thank you for the support you gave us at X. The service you give us is good.' Another person commented, 'Thank you for the emotional support you gave us. We will miss you.' Another person commented, "X will miss all the staff", "staff helped him so much and were all very friendly."