25 October 2013
During a routine inspection
People were given sufficient information to enable them to consent to the care and support they required. People could decline such care if they so wished and this was respected by staff.
We looked at the patient survey results and the comments register and people who used the service indicated they had been well informed by staff and clinicians. We also observed that people that used the service knew what to expect and were supported after their treatment was complete. Most people who had fed back on their experience were satisfied with the care they received and indicated they were consulted and listened to at each stage of their care.
We saw the provider acknowledged and responded to complaints. We saw that care and treatment was planned and delivered in a way that peoples safety and their welfare was supported.
Standards of cleanliness were maintained and procedures were in place to minimise the risk of infections arising.