16 June 2015
During a routine inspection
The inspection took place on 16 June 2015. The service was providing personal care support for seven people within a supported living setting, each with their own individual flat. The people supported all have needs relating to learning disability and some were also living with autism.
The service was required to have a registered manager and one was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We found the service was well managed and there were sufficient and well trained staff to meet people’s needs. The registered manager monitored the operation of the service effectively; sought and acted upon the views of people, relatives and external professionals.
Staff were knowledgeable about people, understood their communication and were effective in meeting their needs. Staff respected people’s dignity, privacy and rights; and advocated on their behalf with other agencies. Staff also ensured people’s healthcare needs were met.
People were safe and well cared for and experienced a fulfilling lifestyle in accordance with their wishes and preferences. They and their representatives were involved in decisions about their care. People received the support they needed with their medicines and could manage these themselves if able.
The staff team provided good and consistent care and maintained a calm, relaxed and homely atmosphere. People appeared relaxed and happy and related positively to staff.