Hafod Residential Home

Updated 23 June 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

Updated 23 June 2021

About the service: Hafod Residential Home is registered to provide accommodation and personal care. The service provides care and support for up to 16 older people some who may be living with dementia.

People’s experience of using this service:

People were not all able to fully verbalise their views therefore they were not able to tell us about their experience of living there. We observed the interactions between people and the staff supporting them. There were 13 people living in the service on the days we visited.

The management team and staff knew people well and understood their likes and preferences and health needs. Staff were caring and chatting with people as they moved around the service. Relatives told us they were welcome at any time and any concerns were listened and responded to.

People and staff told us the service was well managed. People said they were treated with kindness and compassion. Staff showed a true fondness for the people they cared for and there was a friendly atmosphere. People’s wellbeing was promoted.

Staff were recruited safely in sufficient numbers to ensure people’s needs were met. People and staff said there was limited time for social interaction and activity with staff. However, the registered manager was in the process of employing an activities coordinator to improve activities provided.

The environment was safe, and people had access to equipment where needed. The jacuzzi bath was currently out of action. However, the required part had been ordered. Staff had received appropriate training and support to enable them to carry out their role safely, including the management of medicines.

There were positive working relationships with external professionals and a passion for continuous learning and improvement.

People were kept safe and protected from avoidable harm and abuse, and people had their medicines safely managed. Processes had been put into place to ensure a robust oversight. People lived in an environment which was fully assessed for safety.

People received personalised care and support, and had their human rights protected. Staff were competent in their roles and were well supported. Quality monitoring systems had been further developed.

Rating at last inspection: Good (Report published 2 November 2016). However, it was rated as Requires Improvement in Well-Led. This had now improved to Good.

Why we inspected: This was a planned inspection based on the rating at the last inspection. At this inspection, the service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk