We carried out a review of the data available to us about Sanctuary Supported Living - Studfield Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sanctuary Supported Living - Studfield Court, you can give feedback on this service.
Sanctuary Supported Living - Studfield Court is a support living service that is registered to provide personal care to people with learning disabilities who have low to medium support needs and who live in supported living arrangements. Studfield Court comprises of eight fully furnished self-contained flats (four of which are on the ground floor with wheelchair access). The service is situated in a quiet residential area close to local amenities and public transport links. The service provides support to people to live in their accommodation, with their own tenancy agreements. The aim of the service is to provide people with support they need to live as independently as possible. The service is not staffed overnight but people can access a telephone contact for emergency support at all times. At the time of inspection two people were receiving a regulated service.
People’s experience of using this service:
The service met the characteristics of a good service in all areas we reviewed.
The outcomes:
The service promoted choice, control and independence.
Each person had a bespoke living environment complete with bedroom, individual living space and cooking facilities. This helped ensure the service was very person centred. People had maximum control over all aspects of daily life. This included their routines, activities and meals. People’s support focused on increasing their opportunities and providing them with skills to become more independent.
Risks to people’s health and safety were assessed and appropriate risk assessment documents were in place which were subject to regular review. People received their medicines safely and as prescribed, with people encouraged to be involved in the management of their own medicines.
There were enough staff deployed to ensure people’s needs were met. Staff were recruited safely and only worked with people following training and if they were deemed competent.
Staff were kind and compassionate and treated people well. People were listened to and supported. People were involved in care and support planning.
The registered manager was away from the service at the time of inspection. However, the area manager and deputy was supporting the service. They had good oversight of the service and ensured it operated to a high standard.
Rating at last inspection: The service was last inspected 30 September 2016 and rated Good. At this inspection we found the service had maintained its rating of Good.
Why we inspected: This was a planned inspection which took place to re-assess the quality of the service provided as we had not visited since 2016.
This announced inspection was carried out by one adult social care inspector on 25 August 2016 and was the first inspection of Sanctuary Supported Living-Studfield Court since it was registered in September 2014. This inspection was announced to enable us to meet the people living in supported living arrangements in their own homes, was in consideration of their needs and to ensure they would be available to meet us.
Sanctuary Supported Living-Studfield Court is a domiciliary care agency that is registered to provide personal care to people with learning disabilities who have low to medium support needs and who live in supported living arrangements. Studfield Court comprises of eight fully furnished self-contained flats (four of which are on the ground floor with wheelchair access). The service is situated in a quiet residential area close to local amenities and public transport links. The service provides support to people to live in their accommodation, with their own tenancy agreements. The aim of the service is to provide people with support they need to live as independently as possible. The service is not staffed overnight but people can access a telephone contact for emergency support at all times.
The people who used the service received individual bespoke support hours depending on their assessed needs, following an assessment by the local authority who commissioned the service. At the time of our inspection there were two people receiving personal care from the service.
There was a registered manager for the service, however they were on a long term leave of absence and we found a deputy acting manager had been appointed to cover whilst they were away. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We found people were safe because risk assessments were completed when they started using the service to help staff support them and keep them free from potential harm. Safe recruitment procedures were followed to ensure people were not exposed to staff who may pose a potential risk to their wellbeing. Safeguarding training had been provided to ensure staff knew how to recognise and report possible harm. Sufficient numbers of staff were available to meet people’s needs who we were told were reliable, consistent, did not rush people and provided their medicines when it was required. There were business continuity plans in place for use in emergency situations.
People were supported by staff who had received a range of training to ensure they could effectively meet people’s needs and promote their quality of life. Opportunities were provided to enable staff to develop their careers and ensure their performance was regularly monitored through a programme of supervision and appraisals. The service followed the principles of the Mental Capacity Act 2005 to ensure people’s human rights were legally protected.
People were treated with dignity and respect by care staff who people told us had a caring and supportive approach and knew them well. Care staff promoted people’s independence and understood their individual needs and preferences to enable a personalised service to be delivered. People’s nutritional needs were supported by care staff who ensured their rights for privacy were upheld and their confidentiality was maintained. People had opportunities to participate in a range of social activities to ensure risks of social isolation were reduced and their personal wellbeing was promoted.
People were encouraged to provide feedback about the service to help the registered provider develop and improve it. An accessible complaints procedure was available with pictures and words to help people understand about their rights and ensure their concerns were addressed and followed up when required. Regular management audits were carried out to enable the quality of the service to be assured and for action to be taken when needed to help the service continually improve. There was an open and inclusive culture within the service and staff said they enjoyed their work.