• Dentist
  • Dentist

Western Avenue Dental Practice

Dental Surgery, 54 Western Avenue, London, W3 7TZ (020) 8743 3916

Provided and run by:
Gardenia Beauty Ltd

Important: The provider of this service changed. See old profile

Report from 9 May 2024 assessment

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Responsive

Regulations met

Updated 27 August 2024

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Person-centred Care

Regulations met

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

Care provision, Integration and continuity

Regulations met

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

Providing Information

Regulations met

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

Listening to and involving people

Regulations met

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Equity in access

Regulations met

The practice organised and delivered services to meet patients’ needs and preferences. Patients could access care and treatment from the practice within an acceptable timescale for their needs. The practice had an appointment system to respond to patients’ needs. Patients had enough time during their appointment and did not feel rushed.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. For example, hearing induction loop, large print/alternative formats and access to translation services. The practice was set out over one level on the ground floor of the building. The practice was not wheelchair accessible, but systems were in place to signpost patients to other local dental practices. Staff were clear about the importance of providing emotional support to patients when delivering care.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. Some of the actions from the plan and not been implemented. The practice told us they would prioritise implementing them. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. The practice displayed its opening hours and provided information on their website and patient information leaflet. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

Equity in experiences and outcomes

Regulations met

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

Planning for the future

Regulations met

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.