Cherry Trees Resource Centre

Updated 30 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 18 February 2021 and was announced.

Updated 30 March 2021

About the service

Cherry Trees Resource Centre is a residential care home providing personal care to 44 people at the time of the inspection. The service can support up to 45 older people, some of whom may be living with a dementia related condition in one purpose-built building with five wings.

People’s experience of using this service and what we found

People received exceptional care and support from a staff team who valued and celebrated individuality and diversity. Care was provided in a highly respectful manner which put people at the heart of all that was provided. Visitors commented on the exceptional care and support they received, as well as their loved ones.

Staff worked exceptionally well together to involve people, and their family members in the planning and delivery of care. Staff used innovative ways to communicate with people. This involved developing individual communication methods, speaking in people’s known dialect and getting involved when one person taught them key words in their own native language.

People’s cultural diversity was supported and people were encouraged to attended specific day support services which specialised in meeting people’s cultural needs. Specific events such as themed Jamaican nights and annual Lesbian, Gay, Bisexual, Transgender events were held to both celebrate diversity, share knowledge and support people with new experiences.

Diverse activities and events were arranged which provided people with meaningful occupation. This included gardening and growing fruit and vegetables, shared events with local schools and involvement with volunteers from the local community.

There was a shared culture of inclusion, engagement and continuous improvement which led to people feeling valued and in control of their support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The leadership of the home was commented on as being outstanding and everyone we spoke with said they would recommend the home. Staff commented that it was the best place they had worked and wanted their loved ones to move in.

People had access to a range of healthcare professionals and were able to use an online system to have video-consultations with healthcare professionals. This had been effective in reducing hospital admissions and supporting people to remain at the home.

Menus had been developed with involvement from people and specific dietary needs were catered for. One person had all their meals prepared off-menu to meet their needs. Snack stations and fresh fruit was available to people and visitors at all times.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 15 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.