We carried out a review of the data available to us about Damorcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Damorcare, you can give feedback on this service.
Damorcare is a small domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. On the day of our inspection, there were 14 people using the service.
People’s experience of using this service and what we found
The registered provider promoted a culture which was inclusive and focused on the people being supported by the service. They had extremely high standards and continually checked the support people received to make sure it was in line with what had been agreed.
There were effective systems in place to keep people safe. Visits were punctual where people who needed time-specific support. The registered provider had a good awareness of risk within the service and ensured staff knew what to do to keep people safe. Care staff were enabled to develop their skills through training, guidance and effective supervision of the support they provided.
People were cared for by a small team of care staff who knew them very well and treated them with dignity and respect. Effective and ongoing communication between people, families and the service meant support was tailored flexibly around people’s needs. Staff worked effectively to support people to maintain their health and wellbeing.
There was an open culture where people, families and staff felt able to speak out. Investigations into concerns were open and information was used to make a difference to the service people received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
The last rating for this service was Good (published 13 July 2016)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Suite 215 Elizabeth House provides a domiciliary care service and are registered to deliver personal to people in their own homes. On the day of our inspection, there were 7 people using the service and nine staff supporting them.
A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service had appropriate systems in place to keep people safe. Staff had a good understanding and knowledge of safeguarding procedures and knew what actions they would take to protect the people they supported. People’s medicine were administered to them safely and in a timely way.
Risks to people’s health and wellbeing were appropriately assessed, managed and reviewed. Support plans were sufficiently detailed and provided an accurate description of people’s care and support needs.
A recruitment process was in place to protect people and staff had been recruited safely. There were sufficient numbers of staff available to meet people’s needs. Staff had the right skills and knowledge to provide care and support to people.
Staff told us that they were well supported in their role and received regular supervision and encouragement to do their job well.
People were treated with compassion and respect and their dignity was maintained by staff who supported them.
People’s nutritional needs were met in a way that enabled them to maintain their independence.
Staff understood people’s needs and provided care and support accordingly. Caring relationships had been developed and people were fully involved in their care arrangements.
Quality assurance arrangements were in place and the service listened to people views and opinions in making improvements. There was a system for responding to complaints and concerns. The visible leadership of the registered manager showed that the service was well managed and people were receiving high quality care.