Archived: Salisbury Residential Home

Updated 30 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 March 2021 and was announced.

Updated 30 March 2021

About the service

Salisbury residential home is a residential care home, providing accommodation and personal care. The service accommodates up to 30 people in one adapted building. At the time of this inspection, there were 28 people living in the service, some of whom were living with dementia.

The service has four communal lounges, a dining area, and a garden which people can access.

People’s experience of using this service and what we found

People were cared for safely. Personal risks were assessed, and measures put in place to mitigate identified risks. Staff were recruited safely, and safeguarding processes helped to protect people from abuse. There were systems to ensure information about any changes in people's needs was shared promptly across the staff team.

People received their medicines safely, and in the way prescribed for them.

People were supported by staff who had completed relevant training to give them the skills and knowledge they needed to meet people's needs. People were supported to have sufficient amounts to eat and drink and were protected against the risk of poor nutrition. Staff supported people to maintain their health and well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff treated people in a kind and caring way. People and relatives valued the service and the support the staff provided. Staff treated people with respect and helped them to maintain their independence and dignity.

Care plans were detailed, person centred and reviewed regularly with people and their relatives, where appropriate. People, their representatives and staff were confident if they had a complaint they would be listened to and action taken to address the issue. People were able to take part in activities such as musical entertainment, head massage, and pamper sessions.

There was an open culture and ideas to develop and improve the service were welcomed. The provider had systems in place to monitor the quality of the service to ensure people received good care. People, relatives and staff were given the opportunity to feedback on their experience of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for this service was Requires Improvement (published 18 January 2019) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.