16 April 2019
During a routine inspection
People’s experience of using this service:
People who used the service told us they were happy with the service they received. People told us they shared good relationships with their care workers. People were supported by care workers who were skilled, motivated and caring.
The service had a system to ensure all care visits were completed. There had been some issues with staffing levels, this was being addressed. The systems for recruiting staff were safe.
Care workers supported people to keep safe, and acted when necessary to prevent any harm or abuse. Where required, people received safe support with their medicines.
People were consulted over their care needs and encouraged to make their own decisions. Care plans were person centred. Staff were responsive in identifying and reviewing changes.
There was a complaints procedure in place. People’s views were encouraged and used to drive improvement.
The service was well run and there were systems to assess and monitor the service and continuously improve.
Rating at last inspection: This was the first inspection for this service at this location. They had moved address in June 2018. The previous inspection at their former address was published 21 October 2016 and the service was rated good.
Why we inspected: This inspection took place as part of our planned programme of comprehensive inspections.
Follow up: We will continue to monitor this service according to our inspection schedule.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk