Woodbury Manor

Updated 26 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 22 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 26 March 2022

About the service

Woodbury Manor is a residential care home providing personal care and accommodation for people aged 65 and over, some of whom may be living with dementia. The home can support up to 60 people. At the time of the inspection there were 58 people living at the home.

The home is a large detached manor house building with a large extension set in a residential area of Enfield, North London. Bedrooms are located across three floors with a large well-kept and accessible rear garden. The home had two wings, a dementia unit and a residential unit.

People’s experience of using this service and what we found

People and relatives were positive about the care and support provided at Woodbury Manor. A person told us, “Every person [staff] is approachable. It’s my home.” People were protected from harm by clear risk management strategies and staff understanding their role in safeguarding. Medicines were well managed and people told us they received their medicines on time.

People and relatives told us they felt staff were well trained and knew how to work with people as individuals. Staff received clear guidance and support through regular supervision and appraisal. People had choice around what food they wanted to eat. Specialist diets were catered for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to a wide range of activities and were regularly consulted in what they wanted to do. People’s experience of day to day life was stimulating and people were encouraged to take part in activities that were meaningful to them. Care was planned in collaboration with people and relatives to achieve good outcomes for people. People were supported by a compassionate and well-trained staff team at the end of their lives.

There was a clear and effective management structure in place. Care was monitored through regular audits covering various aspects of the service. People, staff and relatives were involved in planning care and delivery and feedback was actively sought. There were regular residents, family and staff meetings as well as surveys to monitor the quality of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodbury Manor on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.