6 June 2023
During an inspection looking at part of the service
Westcliffe Care Home is a residential care home providing the regulated activity of personal care to up to 19 people. The service provides support to older adults some of whom were living with dementia. At the time of our inspection there were 17 people using the service. Westcliffe Care home accommodates people in 1 adapted building across 2 floors, the ground floor has a large living space and conservatory overlooking the large garden.
People’s experience of using this service and what we found
People told us they felt safe living at Westcliffe Care Home. Risks associated with people’s individual needs had been fully assessed and were well managed. Medicines were managed safely. People told us they were supported by enough kind and caring staff who knew them well. Staff were recruited safely. The provider ensured infection outbreaks were effectively prevented and managed. Incidents were used as learning opportunities to ensure the safety and quality of care improved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were fully involved in their care and felt staff and the management team listened to their views and wishes. The registered manager understood their responsibility to be open and honest with people and apologised when things went wrong. The registered manager understood their role well and told us they were well supported by the provider. Lessons were learnt, and action taken to improve the quality of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 October 2017).
Why we inspected
The inspection was prompted in part due to concerns received about risk management. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe section of this full report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained as good, this is based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Westcliffe Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.