Archived: Nationwide Community Care Limited

Updated 7 March 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 14 January 2016 and was unannounced.

The inspection team consisted of one inspector.

Before we carried out our inspection we reviewed the information we held on the service.

We spoke with one individual who used the service, two care staff, the deputy manager and the registered manager.

We reviewed one care plan, medication records, two staff recruitment files and staffing rotas covering four weeks. We also reviewed quality monitoring records and records relating to the maintenance of the service and equipment.

Updated 7 March 2016

The inspection took place on 14 January 2016 and was unannounced. This was the service first inspection since its registration.

The service provides residential care and support to two people with a learning disability. There was one person living at the service at the time of our visit.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager also manages two services which operate in a similar way to Hamlet Drive and located nearby.

Staff understood the need to protect people from harm and the steps they should take if they suspected abuse. There were sufficient numbers of staff available to keep the individual living in the service, safe and meet their needs. Environmental risks were identified and there were systems in place to promote safety and reduce the likelihood of injury. Medication was safely managed.Staff had received training and induction for their role. They had a good understanding of healthy eating and sought advice appropriately from health professionals.

Staff had been provided with training in the Mental Capacity Act (MCA) 2015 and Deprivation of Liberty Safeguards (DoLS) and understood the principles of consent and best interests. The MCA and DoLS ensure that, where people lack capacity to make decisions for themselves, decisions are made in their best interests according to a structured process

Relationships were good and the staff promoted the principles of independence and control. Care plans were in place which were the subject of regular review. There were systems in place to ensure effective communication and staff were well motivated and supported. Audits were undertaken to identify shortfalls and drive improvement.