24 January 2013
During a routine inspection
People told us they had discussed the treatment options available to them and felt they were able to make informed choices about their treatment. None of the people we spoke with told us they had any difficulty in making appointments. One person told us 'whenever I have had pain they have always fitted me in quickly'.
They told us they felt the practice delivered care and treatment in a way that met their needs. People told us they felt safe at the service and had never seen anything of concern.
People told us they felt the practice was clean and staff always wore gloves and other protective clothing to prevent cross contamination; this was confirmed by our observations on the day. We saw that the practice had systems to reduce the risk of infection.
We found that not all the required information relating to the recruitment of staff was available.
People told us they had the opportunity to complete comment forms however no one we spoke with had done so. We saw that patient information about opening times, emergency contacts, treatment costs and the complaints procedure were displayed at the reception desk.