North East Lincolnshire Council Children's Health Provision

Updated 14 August 2023

North East Lincolnshire Council Children’s Health Provision provides services to children, young people and families in the Grimsby, Cleethorpes and Immingham area, with a population of approximately 157,000. North East Lincolnshire is the 17th most deprived local authority in England with high levels of socio economic deprivation.

The services provided at the time of inspection were:

• School nursing service
• Health visiting services
• Infant feeding peer support team
• Safeguarding health team
• School based immunisation services (until 31 August 2023)
• Child health information services

The services are delivered from a range of community settings including family hubs, schools, community venues and families’ homes.

The service first registered with the Care Quality Commission (CQC) in November 2014 to provide the following regulated activities:

• Treatment for disease, disorder or injury.

The service had a registered manager. The registered manager, along with the registered provider, is legally responsible and accountable for compliance with the requirements of the Health and Social Care Act 2008 and associated regulations.

The service was previously inspected in March 2017 but not rated. Following this inspection we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve.

Updated 14 August 2023

This service was previously unrated. We rated it as ​good​ because:

• The service had enough staff to care for children and young people and keep them safe. Staff had training, understood how to protect children and young people from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to children and young people, acted on them and kept good care records. They managed medicines well. The service managed safety incidents and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to children and young people, families and carers.
• The service planned care to meet the needs of local people and took account of children and young people’s individual needs. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of children and young people receiving care. Staff were clear about their roles and accountabilities. The service engaged well with children, young people and the community to plan and manage services and all staff were committed to continually improving services.

However:

• Staff did not receive mandatory training in learning disabilities and autism which was a new requirement introduced by the Health and Care Act 2022.
• Staff could explain to us how they were open and transparent but they did not understand the term ‘duty of candour’ and had not received any recent training.

Updated 14 August 2023

This service was previously unrated. We rated it as ​good​.

See the summary above for details.