The Lakes Care Centre

Updated 8 April 2024

The assessment began on 22 April 2024 and ended on 8 May 2024. The Lakes Care Centre is a care home. It is registered to provide personal and nursing care for up to 62 people aged 65 and over, across 2 units. At the time of our inspection the service had made a decision to stop providing nursing care and no one with nursing needs was living at the service. At the time of our inspection there were 36 people using the service. The provider of this location has changed since we last visited this service and the newly registered provider of The Lakes Care Centre is The Lakes Care Centre Limited. We received concerns about the safety of people using this service and, as a result of this, a decision to assess the service was made. We reviewed all quality statements for the key questions of ‘Is the service safe?’, Is the service effective?’ and ‘Is the service well led? but did not look at quality statements in the key questions of ‘Is the service caring?’ and ‘Is the service responsive?’, and these key questions have therefore not been rated.

Updated 8 April 2024

People and relatives were generally happy with the care and support provided at the service. People looked well cared for and staff knew people and their needs. Relatives told us staff were kind and caring. We observed staff were readily available to support people through positive interactions. However, shortfalls in record keeping and systems of oversight meant that people were placed at the risk of avoidable harm.