Blenheim Mount

Updated 1 March 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced comprehensive inspection undertaken by one inspector. The inspection took place on 11 February 2019. There were eight people living in the home and one person in an adjoining flat, but only four people were present on the day of the inspection.

Before the inspection we looked at the information we held about the service and the provider, including notifications the provider is required to send us by law about significant events at the home. We also reviewed information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

No one living in the home wanted to speak with us about their care and support on this occasion. We therefore observed the care provided in communal areas and listened to the way people and staff spoke with each other to access their relationships. We looked at two care plans to see if the planned care reflected how people were supported.

We spoke with the registered manager and three members of the care staff. We looked at a staff recruitment file to oversee the employment process and records relating to the management of the home.

Updated 1 March 2019

Heathcotes (Blenheim) is registered to provide accommodation and personal care for up nine people receiving mental health support. There were eight people living in the home and another person in an adjoining flat when we inspected. However, two people were in hospital at the time of our inspection visit.

Rating at last inspection

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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People’s safety was protected by staff who understood how to recognise poor care and abuse. People’s risks were identified and managed to maintain their wellbeing. Medicines management arrangements ensured that people received their prescribed medicines as required and at the correct time. There were a sufficient number of suitably recruited staff to care for people and spend time with them.

People’s physical, mental and psychological health was monitored and staff worked with other professionals to support people. People were supported to have maximum choice and control of their lives. Staff encouraged people to be involved in their care and supported them with their decision making when necessary.

Staff were kind, caring and friendly and treated people with dignity and respect. The atmosphere around the home was warm and welcoming. People were relaxed with staff and spent time chatting with them. People were able to go out when they chose and were involved in the social activities which interested them.

Audits and checks were in place to monitor the quality of the service and make improvements where needed. The registered manager was fulfilling the requirements of their registration with us.

Further information is in the detailed findings below