- GP practice
Hill Top Medical Centre
Report from 16 August 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 24 July 2024 to 19 August 2024. Hill Top Medical Centre is an NHS GP practice located in Oldbury, West Midlands in an area of low deprivation. There were approximately 9,500 people registered with the service at the time of our assessment. We conducted this assessment due to CQC receiving information of concern in addition to a change of registered provider. We assessed all 34 quality statements across all 5 key questions: safe, effective, caring, responsive, and well-led key questions. We found staff took concerns seriously. When things went wrong, staff acted to ensure people remained safe. We found not all the required checks had been obtained for new staff employed. A range of health and safety checks and risk assessments had been carried out to mitigate identified safety risks for patients and staff. Areas we identified for maintenance and renewal had been considered and risk assessed by the practice. Staff regularly reviewed people’s care and worked with other services. Staff were caring and understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Governance processes had recently been established, which supported the safe delivery of care. Staff were clear on their individual responsibilities and knew who was accountable for each aspect of the service.
People's experience of this service
People were mainly positive about the quality of their care and treatment they received. Recent feedback gained via the Friends and Family Test and NHS website showed people were satisfied with the service provided. The data detailed in the most recent National GP Patient Survey reflected negatively on people's experiences of staff and contacting the practice by phone. Under the new provider an up-to-date telephony had recently been rolled out to improve patient experience. There was a patient participation group (PPG) to represent the views of the patient population, but this was not yet fully established.