31 May 2019
During an inspection looking at part of the service
Caring Personal Assistants Ltd is a domiciliary care agency which provides personal care to adults with a range of support needs in their own homes.
The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’. Where they do we also take into account any wider social care provided. Caring Personal Assistants Ltd was providing personal care to three people at the time of the inspection.
People’s experience of using this service:
Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were supported in their jobs.
People were consulted and listened to about their care and support needs. People were supported to have maximum choice and control of their lives.
People were supported to maintain good health and have access to health and social care services as required.
There were effective systems in place to monitor and improve the quality of the service provided.
The service had up to date policies and procedures which reflected current legislation and good practice guidance.
Rating at last inspection:
Good (report published on 23 November 2018).
Why we inspected:
This was a focused inspection to check the progress the registered provider had made following our inspection on 10 and 11 October 2019 when we found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, relating to good governance.
The team inspected the service against two of the five questions we ask about services: is the service well led and is the service effective? No risks, concerns or significant improvement were identified in the remaining key questions through our ongoing monitoring or during our inspection activity, so we did not inspect them. The ratings from the previous comprehensive inspection for these key questions were included in calculating the overall rating in this inspection.
Following the previous inspection we asked the provider to complete an action plan to show what they would do and by when to improve the key question of well-led to at least good. During this inspection we found improvements had been made in this area and the service was no longer in breach of regulations.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk