The inspection took place on 5 and 22 October 2015 and was unannounced. The Lawns Limited is a family run business. It offers residence for up to 30 people there were twenty nine people using the service at the time of the inspection visit. The service is a care home with 24 hour nursing care and provides accommodation for people of all ages over 18 years who require nursing and personal care, diagnostic and screening procedures, treatment of disease, and disorder or injury. The previous inspection in September 2013 showed the care home met the standards.
The registered manager was present at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service was run. At The Lawns, the owner provider and registered manager was the same person.
People spoke positively about the service and told us if they had any concerns, they could speak to the staff team who were available 24 hours a day. The provider dealt with people’s concerns promptly and used their comments as an opportunity to enhance care. Staff encouraged people to provide feedback about the care they received. People had access to a range of activities. This ensured social inclusion and promoted an active life where people could enjoy their time at The Lawns.
The service had a good management team. Relatives were involved in their family member’s care and we observed the enthusiasm of the care staff throughout our inspection visits. The local GP, the multi-agency professionals and the staff team regularly monitored people’s welfare and care needs.
The manager had robust systems in place to assess and monitor the quality of the service to ensure people received consistent standards of care, which enhanced people’s quality of life.
People’s relatives told us there was an open door culture and the environment was welcoming. Staff told us, it was an enjoyable place to work.
People felt the staff had their best interests at heart and that they were skilled at the process of providing effective care for them. Family members and friends said the management was approachable and transparent.
Staff told us, management were supportive and open to the development of their skills and knowledge.