Via - Gloucestershire

Updated 9 October 2019

Gloucester Drug and Alcohol Recovery service is provided by Change Grow Live. This service provides community substance misuse services including substitute prescribing, nurse-led community detoxification for clients addicted to alcohol and doctor- led detoxification for clients addicted to opiates. The service also provides psychoeducational groups and aftercare groups for after their primary treatment ends. The service also offers vaccinations for blood borne viruses for clients.

The service has four main bases:

• The Gloucester hub
• The Stroud hub
• The Cheltenham hub
• The Southampton Hub

And it also provides satellite services in:

• The Forest of Dean
• Tewkesbury
• Cirencester

The primary working hours are 9-5 Monday to Friday (with all the bases having reduced hours on Wednesday where it is 1pm-5pm). There are reduced hours at the satellite bases. At the time of this inspection, the provider had secured an ongoing contract in Southampton and were in the process of registering this hub as a separate location. At this inspection we inspected the main hubs in Gloucestershire, Stroud and Cheltenham.

The service had a registered manager in place at the time of this inspection and was registered to provide treatment for disease, disorder or injury. The service was being provided to 2574 people across Gloucestershire and Southampton.

This was the first inspection since this location had been registered. Previously, the service was registered as the South Regional Office, which had been inspected four times, and rated good overall and in all key questions at the last inspection in September 2017.

Updated 9 October 2019

Gloucester Drug and Alcohol Recovery Service is a community substance misuse service.

We rated Gloucester Drug and Alcohol Recovery Service as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. The number of clients on the caseload of the teams, and of individual members of staff, was not too high to prevent staff from giving each client the time they needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• The service was well led, and staff said they felt valued by their leaders and worked together well. Many governance processes worked well to ensure good performance.

Updated 9 October 2019