6 September 2023
During a routine inspection
Hope Lodge is a small care home providing care and support to up to 3 people with mental health conditions. At the time of our inspection, there were 3 people using the service accommodated in individual en suite rooms.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us Hope Lodge was safe. We found risks to people's health and wellbeing were identified and effective measures were in place to mitigate these.
People's medicines were managed safely. People were protected from the risk of infections as the home was clean and hygienic.
The provider recruited staff safely and there were enough staff on duty to keep people safe and respond to people's needs. People received support from staff who had the knowledge and skills to meet their needs. Staff worked well with other health and social care professionals to ensure people's physical and mental healthcare was supported.
The provider had recently renovated the décor and layout of the premises including the garden to promote people's comfort.
People were treated with kindness and received person-centred care from well trained staff that knew them well. People were engaged in a range of activities and the provider ensured they had opportunities for social stimulation and community engagement.
We received positive feedback from people receiving care, relatives, staff and professionals about the management and culture of the service. One person receiving care said, "I am very happy here. The format [of this service] should be taken to other homes for them to emulate". A member of staff told us, "I am proud of working with this client group because I am learning to be open to every situation".
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was Good (published 02 March 2018). At this inspection we found the provider maintained the good rating.
Why we inspected
This inspection was prompted partly due to concerns received regarding risk management. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform us when we next inspect.