The Oaklea Trust (Durham & Northumberland)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had good experiences and outcomes. People and relatives told us people achieved good care outcomes and accessed health and social care services when they needed them. People accessed the community and took part in activities of their choice. Staff assisted people to set and work towards goals and evidenced when these were achieved. Staff also told us they worked with people and their families to achieve the best outcomes for people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us they felt people had good experiences and outcomes. People told us about outcomes they had been supported to achieve such as shopping independently and going to see entertainment shows. People and relatives told us people were treated equally and fairly and had access to other services, such as health services, when they needed them. Relatives told us they had been asked about people’s needs and desired outcomes during assessments to agree the care and support.

Staff told us they supported people to have good and equal experiences and outcomes. They felt they supported people to live well and have support from external partners when needed. One staff member said, “I ensure [person] has regular visits to the doctors for health checks as well as dental and optician appointments. I also check his weight on a regular basis for any changes. We all keep an eye on the physical well-being of customers, seeking medical check-ups as appropriate.” Staff gave multiple examples of people being supported to achieve social and wellbeing outcomes, for example, for one person this was walking to the shop independently and for another person their outcome was meeting their celebrity hero.

Processes were in place to promote equity in people’s experience and outcomes. However, we could not be assured these were always effective due to issues we found at this assessment with MCA, DoLS, recruitment, medicines and procedures around people’s individual finances. People and relatives were asked for their feedback about the care given, their comments were used to make improvements.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.