4 July 2023
During an inspection looking at part of the service
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: The service had support plans and guidance in place but some important information was not always included. Recruitment processes were safe, and the provider was taking active steps to recruit and retain staff. The service supported people to have choice, control and independence. Staff communicated with people in ways that met their needs. Care was person centred and promoted choice and independence. People were supported to achieve positive outcomes. People were happy with the support they received.
Right Care: Staff were aware of the signs of abuse and they were aware of how to report any concerns through the appropriate channels. Staff promoted equality and diversity in their support for people.
Right Culture: The systems to monitor the quality of the service were not always fully effective in ensuring shortfalls were identified. The provider was working hard to improve their oversight and governance of the service. The values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives. Staff understood people well and were responsive to their needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
The last rating for this service was requires improvement (published 14 September 2019). At this inspection we found the service had improved and was now good.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We found no evidence during this inspection that people were at risk of harm.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Mencap Yeovil Support Services on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.