- Dentist
Atwal & Barot High Street Dental Practice
Report from 7 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 29 July 2024. We found the practice had met regulations. The practice had systems to manage risks and recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance and patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Rugby and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 11 dentists including the 2 principal dentists, 1 oral surgeon and a visiting implantologist, 12 dental nurses, including 1 trainee nurse and 3 qualified nurses who also work on reception, 1 dental hygienist and the practice manager who is also a dental nurse. The practice had 6 treatment rooms. During the assessment we spoke with both principal dentists, 4 dental nurses, 2 of these nurses were working on reception and the practice manager.
People's experience of this service
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Their response and additional patient feedback we received on the day of assessment provided a positive view of the dental team and care provided by the practice. Patients who completed the feedback had been attending the practice for over 7 years. 24 comments were received. 100% of views expressed by patients were positive. Patient comments included “The practice is excellent, very professional, very respectful”, “well organised and helpful”, “(Dentist) made sure I was Ok every step of the way”, “excellent service and treatment”. Patients commented positively about the standards of cleanliness. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.