The Care Quality Commission
  • Dentist
  • Dentist

The Bungalow Dental Practice

29 Upper Lane, Netherton, Wakefield, West Yorkshire, WF4 4NQ (01924) 278496

Provided and run by:
Mr. Michael Clarke

All Inspections

20 February 2023

During an inspection looking at part of the service

We undertook a follow up focused inspection of The Bungalow Dental Practice on 20 February 2023. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We undertook a comprehensive inspection of The Bungalow Dental Practice on 22 November 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for The Bungalow Dental Practice on our website www.cqc.org.uk.

When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection we asked:

• Is it well-led?

Our findings were:

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breaches we found at our inspection on the 22 November 2022.

Background

The Bungalow Dental Practice is in Netherton on the outskirts of Wakefield and provides NHS care for adults and children.

The practice is on one level with disabled access and patient bathroom. The practice has its own car park at the front of the building and local transport routes are nearby.

The dental team includes, 1 dentist, 1 dental nurse and a receptionist. The practice has 1 treatment room.

During the inspection we spoke with the owner (principal dentist) and staff. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday 8:30am to 5:30pm.

22 November 2022

During a routine inspection

We carried out this announced comprehensive inspection on 22 November 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we ask 5 key questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures; these did not fully reflect national guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines were available, emergency equipment needed review.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had systems to help them manage risk to patients and staff; these needed to be reviewed to ensure they were effective.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider had information governance arrangements.

Background

The Bungalow Dental Practice is in Netherton on the outskirts of Wakefield and provides NHS care for adults and children.

The practice is on one level with disabled access and patient bathroom. The practice has its own car park at the front of the building and local transport routes are nearby.

The dental team includes, 1 dentist, 1 dental nurse and a receptionist. The practice has 1 treatment room.

During the inspection we spoke with the owner (principal dentist) and staff. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday 8:30am to 5:30pm.

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulations the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should

  • Review medical emergencies training taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.

15 May 2013

During a routine inspection

We spoke with four people who used the service, the practice manager, the dentist, and the dental nurse. People who used the service were happy with the quality of care and dental treatment offered by the dental practice. One person commented: 'I'm very happy with the care and treatment provided here.' Another person said: 'I like the way the dentist turns to face me to discuss my treatment options and gives me time to think about what I want.'

In the four patient records we looked at, we saw evidence information about the people who used the service, such as medical history, had been completed in all records.

There were effective systems in place to reduce the risk and spread of infection. During our inspection we asked a member of staff to explain the decontamination process. We saw that there was a room dedicated to carrying out decontamination and that there was a clear dirty to clean route through the room.

The staff files demonstrated staff had undergone continuous professional development as required by their professional body. This meant staff kept up to date with their clinical practice.

The provider had systems in place to identify, analyse and review risks and incidents. Information about quality and safety was gathered and monitored to identify risks and areas for improvement.