The Care Quality Commission
  • Dentist
  • Dentist

Dr M Faiz Isaacs - Bishops Cleeve

40 Church Road, Bishops Cleeve, Cheltenham, Gloucestershire, GL52 8LR (01242) 673287

Provided and run by:
Dr. M Faiz Isaacs

All Inspections

During an assessment under our new approach

We carried out this on-site, announced assessment on 23 September 2024. We found the practice had met regulations. Patients told us they were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. We found minor shortfalls in appropriately assessing and mitigating risks in relation to environmental cleaning equipment storage arrangements, staff recruitment checks, medical emergency equipment and prescription stock controls. All of these were acted on immediately. The practice is in Cheltenham and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking was available near the practice. The practice had 4 treatment rooms. During the assessment we spoke with 2 dentists, 1 dental nurse, 1 dental hygienist, 2 receptionists and the practice administrator.

11 July 2013

During a routine inspection

When we visited Miller and Isaacs Dental Surgery we spoke to four patients, two dentists, a dental nurse and the practice administration manager. We observed how reception staff communicated with patients, looked at dental records and at how instruments were cleaned and sterilised.

The patients told us that the dentist had always asked about their medical history at every visit and explained their treatment to them. We looked at treatment plans and the information that had been given to patients about their treatment. Computerised and written treatment plans had been recorded that detailed each visit and also alerted clinicians to any health related concerns.

A patient told us that the dentist was very thorough and put them at their ease. Another patient told us that options had been explained and that the dentist looked after their gum health and provided a detailed treatment plan.

There were effective systems in place to reduce the risk of cross infection and clinical staff knew about the decontamination procedures to clean and sterilise instruments. The systems in the practice had been regularly audited and patient's views had been sought to help ensure that quality assurance was completed and comments acted upon.