The Care Quality Commission
  • Dentist
  • Dentist

Pride Hill Dental Surgery - Butcher Row

23 Butcher Row, Shrewsbury, Shropshire, SY1 1UW (01743) 289123

Provided and run by:
Mr. Yuen-Man Tso

All Inspections

25 October 2022

During a routine inspection

We carried out this announced comprehensive inspection on 25 October 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

The provider has 1 practice and this report is about Pride Hill Dental Surgery - Butcher Row.

Pride Hill Dental Surgery - Butcher Row is in Shrewsbury and provides NHS treatment for adults and children. An additional report is available in respect of the general dental care services which are registered under Pride Hill Dental Surgery. Both practices share the same staff and governance procedures.

There is no level access to the practice for people who use wheelchairs and those with pushchairs, however there is a stair lift available to gain access to the reception. Car parking spaces, including dedicated parking for disabled people, are available near the practice.

The dental team includes 3 dentists, 3 dental nurses (2 of whom are trainees), 1 receptionist and 1 practice manager. The practice has 2 treatment rooms.

During the inspection we spoke with 2 dentists, 2 dental nurses and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday and Tuesday from 8.30am to 5.30pm

Wednesday from 8.30am to 2pm

Thursday from 8.30am to 5.30pm

Friday from 9am to 5pm

7 June 2013

During a routine inspection

We spoke with nineteen people who used Pride Hill Dental Practice to gain their

experiences of the service they received. People we spoke with included people with

physical disabilities, people who had received extensive treatment, people who were very

nervous about visiting the dentist and people who had attended the practice over a

number of years.

The majority of people shared very positive experiences of their care and treatment.

Comments included, "This is the best dentist. I have ever been to. I have already recommended them to friends and family.' and, 'They are very honest and don't invent work to be done.'

People told us their treatment options were fully discussed with them which enabled them to make an informed decision about their treatment and whether they wanted to go ahead with the dental work recommended.

People received their treatment in a clean and hygienic environment. We saw the practice had improved their arrangements in place for the safe management of infection control. Staff had received training to reduce the risk of cross infection.

People considered the staff were competent and knowledgeable in their work. We saw that staff had worked at the service for a long time, and they told us they were engaged in continuous professional development and had appropriate professional registrations.