• Dentist
  • Dentist

Archived: Waterloo Dental Surgery

223 Waterloo Road, London, SE1 8XH (020) 7928 5844

Provided and run by:
Mr. Yu Ho

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

3 July 2020

During an inspection looking at part of the service

We undertook a follow up desk-based inspection of Waterloo Dental Practice on 3 July 2020. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector.

We undertook a comprehensive inspection of Waterloo Dental Practice on 12 December 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Waterloo Dental Practice on our website .

As part of this inspection we asked:

•Is it well-led?

When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

Our findings were:

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 12 December 2019.

Background

Waterloo Dental Practice is in Waterloo, London and provides NHS and private dental treatment to adults and children.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice for a fee.

The dental team includes one dentist and one dental nurse. Both the dentist and the dental nurse provide reception duties. The practice has one treatment room.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

The practice is open:

  • Monday to Friday 9.00am – 5.00pm

Our key findings were:

We are mindful of the impact of COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

12 December 2019

During a routine inspection

We carried out this announced inspection on 12 December 2019 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a second CQC inspector and a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was not providing well-led care in accordance with the relevant regulations.

Background

Waterloo Dental Practice is in Waterloo and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice for a paid fee.

The dental team includes one dentist, one dental nurse (which is currently a vacant position). At the time of the inspection there was a locum dental nurse working with the dentist. Both the dentist and the dental nurse cover reception duties. The practice has one treatment room.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we collected 13 CQC comment cards filled in by patients and spoke with three other patients.

During the inspection we spoke with the dentist and the locum dental nurse. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: 9.00am – 5.00pm Monday to Fridays

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.
  • Key recruitment documents were not available for the locum staff member. Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available. However not all staff had completed recent basic life support training.

We identified regulations the provider was not complying with. They must:

  • Ensure specified information is available regarding each person employed.
  • Ensure recruitment procedures are established and operated effectively to ensure only fit and proper persons are employed

Full details of the regulation the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Take action to ensure the clinicians take into account the guidance provided by the Faculty of General Dental Practice when completing dental care records.
  • Implement audits for prescribing of antibiotic medicines taking into account the guidance provided by the Faculty of General Dental Practice.

2 March 2012

During a routine inspection

People told us that they were very happy with the service provided. They were offered their treatment in private and were able to discuss options and make informed decisions. They said that they were provided with good information about the treatments and the costs were fully explained before any treatment was agreed. People said that staff were polite, patient and calm and took time to answer their questions.