16 August 2023
During a routine inspection
People’s experience of using this service and what we found
People and their relatives were very positive about using the service and feedback from them was good.
Suitable arrangements were in place to keep people safe. Policies and procedures were followed by staff to safeguard people and staff understood these procedures. Risks to people were identified and managed to prevent people from receiving unsafe care and support.
Medicine arrangements ensured people received their medicines as prescribed. People were protected by the provider's arrangements for the prevention and control of infection.
There were enough staff to meet people’s needs. Staff were recruited safely. Suitable checks were undertaken to ensure the right staff were employed to care for people. Arrangements were in place for learning and making improvements.
Suitable arrangements were in place for staff to receive a robust induction, appropriate training, and regular supervision. People’s dining experience was positive, and their nutrition and hydration needs were met. The service ensured people received appropriate healthcare support from healthcare services. The service worked together with professionals and other organisations to ensure people received coordinated care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with care, kindness, dignity, and respect. People received care and support that met their needs and preferences. Staff had a good knowledge and understanding of people's specific care and support needs, how they wished to be cared for and supported. The rapport between staff and people using the service was positive.
People had a personalised care plan describing their specific needs, wishes and preferences. Activities and events were provided to meet people’s social and leisure needs and to reduce isolation. Systems were in place to ensure people were cared for at the end of their life.
Complaints were investigated and managed. People were involved in the development of the service. Robust arrangements were in place for the oversight of the service and to monitor the quality of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update.
An inspection took place in February 2019 and found the service to be requires improvement in all key questions. The provider completed an action plan after this inspection to show what they would do and by when to improve.
We returned in November 2020 and found the key question of safe to be good and key question of well led to be requires improvement.
The last rating for this service was requires improvement (published 17 December 2020). At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last two inspections.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Okeley Care Home on our website at www.cqc.org.uk.