4 April 2014
During an inspection looking at part of the service
We spoke with three members of staff who explained how they managed clinical waste within the practice.
We spoke with three members of staff who explained how they managed clinical waste within the practice.
We spoke with two people who used the service who told us they were happy with the care they received. Comments included;
'I've been going there for a number of years and the staff and the dentists have been there, it's comforting.'
'I've been going there for over 20 years and never ever had a problem. I've always found them really, really courteous.'
We noted that the practice was clean and tidy; however there were some infection control issues in two of the surgeries and the decontamination area.
We saw that there was a complaints policy in place and the people we spoke with were happy that they could raise a complaint with the practice.