10 June 2014
During a routine inspection
Is the service safe?
Staff worked with health and social care professionals to improve the way they safeguard people from the risk of abuse.
CQC is required by law to monitor the operation of the Mental Capacity Act 2005 Deprivation of Liberty Safeguards (DoLS) and report on what we find. We found that the service was compliant in seeking consent from people who used the service and no one was being deprived of their liberty.
Is the service effective?
The provider had taken action to improve people's care plans, providing more detail and personalisation to show how to meet people's needs. Some of the individual plans still needed more development. People's needs were assessed prior to them receiving care. The majority of people said they were happy with the service, had regular care workers who were reliable and met their own or their relative's needs.
Is the service caring?
The majority of people and their relatives who used the service spoke in complimentary terms about the staff and the support they received. The provider took into account people's diverse needs and wishes in providing them with care.
Is the service responsive?
Staff updated people's plans following their reviews or any changes and took appropriate action to ensure people received the care they needed. The provider took into account people's comments to improve their service.
Is the service well led?
The provider had systems in place to manage and monitor the quality and effectiveness of the service. Staff training was overdue however a new programme of training was being implemented. The provider took action to keep people's records confidential. Records were secure and confidentially stored. Incidents affecting the safety and welfare of people were reported to CQC, however the provider needed to ensure all incidents that required reporting were notified to CQC.