6 January 2014
During a routine inspection
Files demonstrated that people's needs had been assessed by the service. Their support had been planned and delivered in a way that ensured their welfare and safety. The provider had taken reasonable steps to prevent abuse. We spoke staff who had received adult safeguarding training. They understood how to recognise and report any concerns about abuse or neglect. The provider had used surveys and reviews of people's support to obtain information about the quality of the service.