22 January 2014
During a routine inspection
Patient needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Patients we spoke with told us that they were happy with the care and treatment they had received.
We found that patients were protected from the risk of abuse because the practice had provided safeguarding training to staff. Those we spoke with were able to describe how they could recognise abuse and who to report concerns to.
Staff received personal development and support which allowed them to effectively carry out their role. Each member of staff had received an induction and had an annual appraisal. Staff we spoke with told us that they were very well supported and felt valued by their employer.
The provider had an effective system for assessing and monitoring the quality of service. We saw evidence of routine audits and risk assessments. Patients were also asked for their feedback about the practice and actions were taken to address any suggestions or concerns.