The Care Quality Commission
  • Dentist
  • Dentist

Backwell Dental Care Limited

17-19 West Town Road, Backwell, Bristol, BS48 3HA (01275) 462421

Provided and run by:
Backwell Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this announced on-site assessment on 8 October 2024. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Overall compliance with systems were good but we found examples where systems were not always adhered to, in relation to frequency of checks on emergency equipment, reporting of findings in building health and safety checks, storing of medicines and reporting of (minor) infection control findings. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. We highlighted oversight of staff continuing professional development (CPD) and clinical audit as areas for further development. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Backwell Dental Care Limited is in Backwell, Bristol and provides private dental care and treatment for adults and children. They also provide a small amount of NHS care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people. The practice had six treatment rooms. During the assessment we spoke with two dentists, two dental nurses, one receptionist, the practice registered manager and area compliance manager.

25 January 2013

During a routine inspection

We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. One person said "good service, you cannot fault it". We found the staff very professional and helpful and this was confirmed when we spoke to patients.

The three patients commented on how friendly and caring the practice staff were. One long standing patient described how when they joined the practice they had extreme dental fear. Now they are a "happy patient" and are confident of attending the practice even for complex dental treatment.

All three patients commented on the cleanliness of the practice. We found the practice very clean and tidy this was confirmed through observing patient feedback survey. All three people we spoke to would recommend the practice to their family or friends.

We found that all three patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasized by the dentists and other staff. One patient commented that "prevention always emphasized". This was confirmed when reviewing clinical records. All three patients commented how easy it was to make an appointment. They said they only had to wait a short while for an appointment even when they had problems. Appointments always ran to time and text messaging was used to remind patients of their appointments to avoid no shows.