The Care Quality Commission
  • Dentist
  • Dentist

Hutton Village Dental Practice

217 Rayleigh Road, Hutton, Brentwood, Essex, CM13 1PJ 0844 815 1015

Provided and run by:
Hutton Village Dental Practice Limited

All Inspections

19 August 2022

During a routine inspection

We carried out this announced comprehensive inspection on 19 August 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

The provider has 134 practices and this report is about Hutton Village Dental Practice.

Hutton Village Dental Practice is in Hutton, Brentwood, Essex and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with additional needs.

The dental team includes five dentists, nine dental nurses including three trainee dental nurses, four dental hygienists, five receptionists and one practice manager. The practice has seven treatment rooms.

During the inspection we spoke with two dentists, three dental nurses, one dental hygienist, two receptionists and the practice manager. We also spoke with the practice manager from the neighbouring sister practice, two compliance advisors and a development manager from the provider organisation. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday from 8.15am to 5.15pm.

Tuesday from 8.15am to 8pm.

Wednesday from 8am to 4pm.

Thursday from 8.15am to 8pm.

Friday from 8.15am to 5.15pm.

The practice had taken steps to improve environmental sustainability. For example, where possible items were recycled, and staff were instructed to turn the power off to equipment and lighting when not in use.

02 February 2015

During a routine inspection

The inspection took place on 02 February 2015 as part of our national programme of comprehensive inspections.

Hutton Village Dental provides primary dental care for NHS and private patients. They provide a full range of dental services including conscious sedation for nervous patients.

The practice team clinical staff includes six dentists supported by ten dental nurses and one undertaking training. There is also an orthodontist and five dental hygienists. Administration staff includes a practice manager, a head receptionist and three other reception colleagues.

The practice is open Monday to Friday for appointments during the working day and evening appointments are available up to 8pm on Tuesdays and Thursdays. Some appointments are available Saturday mornings for emergencies and private patients.

Prior to our inspection we left some CQC comment cards for patients to complete about their experience of the practice. We reviewed the 32 that had been completed and all of them contained complimentary comments about the dentists, support staff and the quality of the dentistry. Parents also commented about the way explanations were given to their children and how they were put at ease.

We spoke with five patients on the day of our visit. They were all complimentary about the staff at the practice, the explanations about their care and treatment and the services provided.

Our key findings were:

  • The practice had a system in place for reporting and analysing safety incidents and learning from them.
  • Infection control procedures followed recommended guidance and the practice was clean and hygienic. Instruments were cleaned and sterilised correctly.
  • There were sufficient numbers of staff working at the practice to meet the needs of the patients. Staff were suitably qualified and experienced to carry out their roles.
  • Patients’ needs were assessed and care and treatment was delivered in line with the guidance from the National Institute for Health and Care Excellence.
  • The practice followed an established procedure in relation to conscious sedation for nervous patients.
  • Staff provided a caring service and respected patient’s dignity and privacy.
  • The practice provided a supportive working environment for the staff working there. Staff competency was monitored and they were provided with training and development opportunities.
  • The practice had a clear management structure and staff felt involved in the way the practice was managed. Staff were aware of their responsibilities
  • Patient and staff feedback was sought and acted upon where improvements had been identified.

There were areas where the provider could make improvements and should:

  • Review the process in place for monitoring the expiry dates of medicines in use at the practice.
  • Review their system for receiving national patient safety alerts and information received from the Medicine and Healthcare products Regulatory Agency to ensure all clinical staff are up to date with recommended guidance.
  • Ensure clinical staff are up to date with the guidance from the Department of Health in relation to the oral health toolkit.

10 April 2013

During a routine inspection

During our inspection we observed the staff interaction with people who used the service. Staff were professional and respectful of people's different backgrounds, cultures and needs. We spoke with two people who used the service. One person told us, 'Brilliant service, all very friendly. [relative] is very nervous and they make them feel better.'

We looked at four people's treatment files and saw that there was an assessment that took place during consultation prior to treatment being commenced. We found that people had been informed of the treatment options and were given advice both before and after treatment. There were procedures in place in the event of an emergency. Staff were trained in emergency care. There was equipment available for use and this was maintained.

The service was clean and tidy. We saw cleaning schedules and checklists to ensure the correct procedures were carried out.

We looked at complaints and the provider's complaints policy. We found that the service managed complaints appropriately.