The Care Quality Commission
  • Dentist
  • Dentist

Archived: The Beulah Hill Dental Centre

1 Beulah Hill, Upper Norwood, London, SE19 3LQ (020) 8653 3545

Provided and run by:
Mrs. Megan Cartwright

Important: The provider of this service changed. See new profile

All Inspections

28 October 2015

During a routine inspection

We carried out an announced comprehensive inspection on 28 October 2015

to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

The Beulah Hill Dental Practice is located in the London Borough of Croydon and provides predominantly NHS dental services. The demographics of the practice were mixed, serving patients from a range of social and ethnic backgrounds.

The practice staffing consists of five dentists, six dental nurses, one trainee dental nurses, two receptionists (although the dental nurses also performed reception duties).

The practice is open Monday to Thursdays from 8.00am to 4.00pm and Fridays from 8.00am to 12.00pm. The practice facilities include four consultation rooms, reception and waiting area, decontamination room, staff room and administration office. The premises are wheelchair accessible and have facilities for wheelchair users.

The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The inspection took place over one day and was carried out by a CQC inspector and a dentist specialist advisor.

We received 50 completed Care Quality Commission comment cards and spoke with three patients during our inspection. Patient feedback was very positive about the service. Patients told us that staff were professional and caring and treated them with respect. They described the service as very good and providing an excellent standard of care. Information was given to patients appropriately and staff were helpful.

Our key findings were:

  • Patients’ needs were assessed and care was planned in line with current guidance.
  • Patients were involved in their care and treatment planning so they could make informed decisions.
  • Appropriate systems were in place to safeguard patients from abuse
  • There were effective processes in place to reduce and minimise the risk and spread of infection.
  • There were appropriate equipment and access to emergency drugs to enable the practice to respond to medical emergencies. Staff knew where equipment was stored.
  • All clinical staff were up to date with their continuing professional development. Opportunities existed for staff to develop.
  • There was appropriate equipment for staff to undertake their duties, and equipment was maintained appropriately.
  • Appropriate governance arrangements were in place to facilitate the smooth running of the service, including a programme of audits for continuous improvements.

1 February 2012

During a routine inspection

People who use the service spoke very positively about the attitude, care and treatment provided by the practice team. They told us they were able to make appointments when they needed.

Two people told us that they had been using the practice for over forty eight years and they would never go anywhere else. They told us that they regularly filled in patient satisfaction surveys.

Another person told us they had used the practice for twenty five years and they were very happy with the treatment they had received throughout that time. They told us their privacy was always respected and the practice was always comfortable and clean and tidy.

All of the people we spoke to told us that staff were always friendly, their treatment was explained to them and they had been consulted at each appointment about the cost of the treatment.