The Abbeys

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service tailored people’s care, support and treatment and was sensitive to information about those who are most likely to experience inequality in experience or outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us their care was tailored to their needs, “Within reason I can get up when I want.” Another person told us, “I ring my bell for them and they are not long. Mostly I can make my own choices and mostly they understand me and my needs.” Family members shared their experiences of how people accessed different activities, “[Member of staff] goes above and beyond. She is fantastic and I love her to bits. They organise for [relative] to go out for coffee and now they have a new minibus. I have gone through the care plan with them and they update it every month.”

Leaders confirmed they spend time listening to people about their experiences of care and observing care being delivered. They gave people opportunities to voice their opinion about care and support. Staff confirmed that everyone had opportunities to access to activities provided in the care home.

The service tailor people’s care, support and treatment. We identified that staff are sensitive to information about those who are most likely to experience inequality in experience or outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.