4 November 2021
During an inspection looking at part of the service
Oakdene Rest Home accommodates 27 people in one adapted building. There were 26 people living at the home on the day of our inspection. Some people were living with dementia.
People's experience of using this service
People were interacting with one another and staff were engaging with people. A relative told us, “I didn’t want [my relative] to go into a care home. Saying that the care that she gets is good, she is safe and happy.”
Risks to people had been identified. Risk assessments contained all the information needed to ensure risks were kept to a minimum and detailed action/s staff needed to take, if risk did occur.
Medicines were safely managed. Since the last inspection the provider had created a new medicine dispensing room and implemented new quality control and auditing procedures. This enabled staff to safely manage and dispense medicines.
Staff were recruited safely. Recruitment checks had been carried out to ensure that staff were of good character and have the skills and experience necessary to provide care. There were enough staff to provide safe care.
The management had a clear understanding of their roles and responsibilities. The registered manager conducted audits to assess, monitor and improve the quality and safety of the service. Staff told us they were supported by and able to approach management.
People were protected from abuse. Staff received safeguarding training and understood how to recognise signs of abuse and actions needed if abuse was suspected.
The registered manager and staff knew people well and quickly identified when people's needs changed. People who were unwell or needed extra support, were referred to health care professionals and other external agencies appropriately.
Care plans were updated regularly and were stored securely. They contained up-to date and relevant information to ensure people were safe and their choices were respected and recorded. This enabled staff to safely support people and understand how people wished to be supported.
People received care and support that was personalised to their individual needs. Staff had training to meet people's needs and had the skills to identify areas of concern.
Infection Prevention and Control policies and procedures were being followed. The premises looked clean and tidy and we were assured that the service had controls in place to minimise the risks posed by COVID-19.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 14 December 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We undertook a focused inspection to look at the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. Therefore, we did not inspect them.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Ratings from the previous comprehensive inspection for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has remained Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Oakdene Rest Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.